Keep your business running smoothly with reliable, responsive IT support. Our managed IT service gives you a dedicated team of technicians who proactively monitor and maintain your systems. We handle everything from day-to-day helpdesk requests to strategic IT planning. Our monitoring systems detect and resolve issues before they impact your operations, while our helpdesk provides fast, friendly support when your team needs help. Our service is designed for Filipino SMEs who need enterprise-grade IT support without the cost of a full in-house team. We become your virtual IT department, handling security updates, software management, backup monitoring, and vendor coordination. With transparent monthly reporting and guaranteed response times, you always know exactly what you are getting.

- 24/7 system monitoring - Helpdesk support (email, chat, phone) - Security patch management - Backup monitoring and verification - Software license management - Vendor coordination - Quarterly IT health reviews - On-site support (as needed) - Monthly performance reports

Step 1: Onboarding — Audit current IT infrastructure and document all systems. Step 2: Setup — Install monitoring agents, configure alerts, and set up helpdesk. Step 3: Stabilize — Address any immediate issues and establish baselines. Step 4: Maintain — Ongoing monitoring, patching, and support delivery. Step 5: Review — Quarterly strategic reviews and improvement recommendations.

Q: What are your support hours? A: Our helpdesk is available during business hours. System monitoring is 24/7. Q: How fast do you respond to issues? A: Critical issues: 30 minutes. Standard requests: 4 business hours. Q: Do you support Mac and Windows? A: Yes, we support both platforms as well as Linux servers. Q: Can you handle our office network setup? A: Yes, we design, install, and maintain office networks of all sizes.